Problem 1
Forms everywhere, data nowhere.
- Clients fill in PDFs, Word docs and portal forms.
- Your team retypes into spreadsheets and systems.
- Nobody is 100% sure which version is the latest.
IN ONE CRM · Onboarding & KYC
Onboard Clients Once.
See the Whole KYC Story in One Place.
No more digging through Outlook, shared drives and spreadsheets to see if a client is actually “good to go”. IN ONE gives you one KYC lane per client – forms, documents, approvals and notes on a single spine.
Book a Demo
We’ll show a live onboarding flow for a law or finance-style client inside IN ONE.
Law & legal services
Finance & advisory
Regulated service businesses
The reality today
You probably recognise at least one of these KYC headaches.
Most regulated businesses don’t have a KYC problem – they have a “KYC lives in 7 places” problem. IN ONE fixes that first.
Problem 2
Docs live in inboxes and “that one folder”.
- IDs and CIPC docs sit in email threads and WhatsApp chats.
- Expiry dates and missing docs are tracked in someone’s head.
- Before an audit, everyone panics and starts digging.
Problem 3
Approvals feel fuzzy.
- Was this client actually approved by compliance?
- Who decided the risk rating and when?
- What did we base that decision on at the time?
The after picture
With IN ONE, onboarding feels calm, trackable and audit-ready.
We don’t rewrite your policies. We give those policies a home that everyone can actually see and follow.
Fix 1
One smart KYC form per client type.
- Forms adapt based on individual, SME, trust or corporate.
- Product and risk answers reveal only the questions that matter.
- Clean data lands straight in the client’s IN ONE record.
Fix 2
Docs and status in one glance.
- Each client shows “received / missing / expiring” per document type.
- Secure upload links instead of random attachments.
- Renewal reminders before documents expire.
Fix 3
Clear approval lane with a name on it.
- Approvals follow rules you define – with human sign-off.
- Every approval or rejection is stamped with who, when and why.
- No more “I think someone okay’d this six months ago”.
A simple KYC lane, end to end.
Here’s what it actually feels like in IN ONE – from first form to “client onboarded”.
1
Client fills in a smart KYC form.
Hosted form adapts by client type and product. Once they submit, the record is created
in IN ONE with key fields already filled in.
2
Docs land on the client spine.
Clients use a secure upload link. Your team sees a simple checklist instead of digging
through email chains and folders.
3
Approvals follow a clear lane.
Risk rules decide which queue the client lands in. Compliance or a manager reviews,
adds notes and clicks approve / decline / request more info.
4
“Onboarded” triggers the next workflows.
Once approved, IN ONE can trigger account opening, welcome packs and recurring reviews –
all on the same client spine.
You decide how strict this lane should be. IN ONE simply enforces the rules, timestamps the decisions and keeps the full story in one place.
What teams feel after rollout
Less chasing. Less panic before reviews. More confidence in “yes”.
KYC will never be “fun”. But it can be predictable, visible and calm – for partners, compliance and front-line teams.
Time saved
30–40%
Less retyping and hunting for documents. More time doing actual client work.
Missed docs
Down sharply
Missing or expiring documents show up as a list, not as a surprise during reviews.
Audit prep
Hours → minutes
When regulators or partners ask “show us this client’s KYC”, you pull one record, not
reconstruct a story.
Questions
Onboarding & KYC in IN ONE – what people usually ask.
Is this only for financial services, or can law and other sectors use it too?
IN ONE works for any business that needs to know their clients properly – law firms,
advisory and consulting, financial services, insurance and more. We adapt the forms,
checklists and approval rules to your regulator and your risk appetite.
Do we need to throw away our existing KYC forms?
No. We start with the forms and policies you use today and turn them into smart,
digital flows. Over time we can streamline and standardise – but the starting point is
what your compliance team already trusts.
Can IN ONE talk to our screening or credit tools?
Where needed, we integrate external screening (PEP, sanctions, credit, etc.) into the
KYC lane. The important part: the results sit on the same client spine as forms,
documents and decisions – so reviewers don’t have to jump between tabs.
What happens when regulators change requirements?
Because onboarding is modelled as forms and workflows, we can update questions and
rules centrally – and keep a record of which clients were onboarded under which set of
requirements.
Want to see your KYC process inside one clean IN ONE lane?
Bring your current forms, checklists and “this is how we actually do it” story. We’ll map it into IN ONE, show you a simple onboarding flow and sketch what a rollout could look like for your firm.
